FAQ

Will you advise me and help me make decisions? Can you tell me what to do next?

I will not make decisions for you, nor advise you in any way on which decisions you should be making.  However, I can coach you by asking the right questions that may help you arrive at these conclusions on your own.

Where does the information come from during my intuitive reading?

I will be engaging with your Soul’s life plan and purpose.  The more open you are the more will be revealed to us through accessing your spiritual guide, deities, angels, and your soul’s journey.  We are requesting only practical information for you to use today, in the here and now, and to assist with revealing patterns that may be keeping you from connecting to the Divine.

Can this kind of work really be effective by phone?

Absolutely!  Ninety-nine percent of my work is done by phone, in the comfort of your office or home.  This is actually beneficial, because energy is energy, and there are no barriers other than your fear.  Being at ease in a relaxing environment of your own choosing will help foster our work.

What can you expect from me as your coach?

1. Be a partner in bringing out the best, the deepest, and the truest in you
2. Provide safety, encouragement and support; an environment in which you can relax and explore
3. Respect the confidentiality of the agreements we make
4. Expand your view of what is possible and promote discovery of new insights
5. Give you input, straight feedback and operate as a sounding board
6. Listen carefully to what you say and ask questions that increase awareness
7. Be an on-going resource for you in accomplishing your intentions

Security & Confidentiality

Is this client center and my data secured and safe?

Yes!  In fact, there are 3 levels of security: provided to keep your data safe and confidential  (1)  username and password protected (2) Verisign Security Certificate protects your data on this site (3) https:// secured pages

Is my information confidential?

Yes.  This site is protected by  a username/password system.  You are the only one that has access to your information.

  
Additional Support

Can I contact you in-between our scheduled coaching sessions?

Yes!  In the event that you would like support on something that comes up in between our meetings, you can email me and we can have “just in time” coaching via email.

Accessing the Private Client Area

How do I access your private client area and how do I log in?

Click on the Login Link (above, at the top center of this website page).  Then enter the username and password that has been assigned to you.  Don’t have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes.  You will need to log in initially using the password I assigned to you.  Once you log in you can change your password at any time under your Client Profile Page.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login Link.  Enter your username and click on the “I Forgot My Password Button”.  You will receive an email shortly with your password included.

If you misplaced both your username and your password, contact me via email and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you.  If you are unsure what that is, you can contact me via email and I’ll forward that to you.

 
Forms, Documents and Resources Available

What is available on my Private Client Website?

By completing the Client Agreement and your Client Profile page, you are providing me with some helpful information so I know best how to support you, guide you and work together with you.  Your Private Client Website consists of some basic forms, documents and resources that will help to get us started in the coaching process.  It includes a “Client Profile” form, an “Intentional Focus” form and also a “Call Strategy” form.  But the first thing you will receive is the Client Coaching Agreement, accept the agreement and your Coaching will begin.  It is customary for you to complete these items prior to our initial coaching session together.

Scheduling/Re-Scheduling Appointments

We will set up a schedule for regular coaching sessions.  These appointments will be on the Calendar at the Private Client Site, to which you always have access.  Once logged in, you will see just your scheduled sessions on this calendar.
If you find that you can not make a scheduled appointment, please contact Jessica, my Virtual Assistant, at jessica@kendragoheen.com to reschedule.  I reserve the right to charge for any session that is cancelled with less than 48 hours notice.

Paying for Services

How do I easily make my payments for my coaching services or any service I schedule with you?

You'll receive an invoice from my practice letting you know the amount committed to for that month or for a specific service or coaching package.  You will receive an invoice at the first of the month, at the time the service is scheduled or when the Client Agreement is accepted.  You can

(1) mail a check to the remit to address located right on the invoice or

(2) log in to the private client area, click on the “Payments” tab and you will see a form for using a credit card.  

(3) Also under the "Payments' tab is a link to pay using your PayPal account. 

What are the various methods of payment I can use to pay for my coaching services?

Check, Credit Card, Pay Pal, Have your coach process your payments for you each month on a credit/debit card.

To have your coach process your payments for you:  Complete the “Credit Card Authorization” form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.